Scheduling and Delays:
Linn County Lawn Care will provide the service that you request in a timely fashion on a regular schedule. We operate our mowing service on a route basis, starting at the top of our route list on Monday and working through the route until the end of the week, grouping customers together based on geographical location. Extra services will be performed as time allows, sometimes during the mowing visit, sometimes at the end of the week. We will attempt to schedule you for service in approximately the same two-day time frame every week. However, sometimes unforeseen circumstances arise that may delay your weekly service (i.e. - adverse weather conditions, equipment malfunctions, etc.) When we miss a day, for any reason, we pick up where we left off. If we miss a day earlier in the week, then we may be late getting to your lawn, even later in the week. We do schedule make up days every week, so please be patient. Please understand that we cannot and do not mow in the rain.
Linn County Lawn Care requires a minimum charge of 2 cuts per month for all customers. Linn County Lawn Care is a route-based, weekly lawn service. As a requirement of service, you must maintain a minimum of 2 cuts per month, from May through October. If your lawn does not meet that minimum, you will be charged for those cuts regardless. However, you may substitute other services, either during that period of time or later in the season, to meet that minimum charge. (LCLC is a weekly service, and during normal growing conditions LCLC will service your lawn on a weekly basis) For more information, feel free to contact LCLC. This minimum charge applies to all customers.
Your lawn estimate is good for up to 5 inches of grass length. If your lawn is growing more than 5 inches between mowings we may have to increase the frequency of mowing to compensate. Excess grass length adversely affects our equipment, and the quality of the cut. We reserve the right to refuse new service and/or one-time lawn mowing service of grass with excess length.
Collection and Bagging:
Normally LCLC will recycle lawn clippings through mulching. However, during some times of the year growth may be greater than normal. At these times, when the grass is wet and growing fast LCLC will make the judgement call of collecting and bagging the grass clippings instead of leaving them in the yard. Long, wet, clumped grass clippings does much damage to the grass underneath and leaves the lawn looking horrible, below the standards LCLC tries to uphold. When necessary, excess grass clippings will be bagged in waste recycling bags and left for your city pickup (See Cleanup below for more details). Additional charges will be applied for collecting, raking, bagging and disposal of clippings.
After all services are completed we will perform a clean up. Stray grass clippings will be blown from walks and porches, as well as any light clippings left on the lawn. Excessive waste will be bagged in waste recycling bags and left for your weekly city pickup. Removal of bagged yard waste is available, at a $3 per bag rate.
Pet owners, please pick up after your animals. Cleaning animal waste off our equipment is not a favorite chore for us. Excessive animal waste may result in additional charges, or discontinuation of service. Also, please pull your pet inside when we arrive to mow. If you can't be there during your scheduled service days, try to leave your pet inside. Your animal might be a great pet, but all the noise and the chaos from the lawn machines can turn the most benevolent pet into a malicious attack dog.
During the hot summer months, the lawns in the area tend to dry up and stop growing. During this period, Linn County Lawn Care will do its best to determine whether or not your lawn needs mowing. A dry or burned lawn is best left alone until it acclimates to or recovers from the weather. If your lawn has not grown and/or is very dry, we have no problem skipping that week's mowing, or skipping mowing until the lawn picks up again. However, sometimes that is a borderline decision. With over 50 customers per week, each customer with their own opinions of their lawn, it is often difficult to guess each customer's preference. If you feel that the lawn does not need mowing because of the dry weather, please call at least one day prior to your scheduled mowing to let us know. If we skip your mowing in a dry week and you would still like it done, give us a call and we will come back to mow your lawn. The 2 cuts per month minimum still applies through dry weather.
If for some reason during the season you feel that your lawn does not need service, you must notify us at least 2 days ahead of your scheduled weekly mowing, either via voice mail, email or phone. We understand that occasional call-offs happen. However, LCLC is a weekly service, and excessive call offs (more than 3 per season) may cause cancellation of service. Also, if you are having work done to your house or in your yard that will interfere with your lawn service, please notify us ahead of time. The 2 cuts per month minimum still applies to call offs.
Fall Leaf Coverage:
Once leaves begin to come down in the fall, unless we are otherwise notified at least one day prior to your weekly scheduled mowing, you will be charged for any blowing of leaves that may be necessary in order for us to mow your lawn. This will only apply to substantial leaf covering that prevents us from mowing.
Recurring Route Work:
The majority of LCLC work is recurring, regular scheduled work. Some of you prepay these services. For services like snow clearing, some of you pay deposits. For ALL recurring scheduled work, the general rule of thumb is you must give LCLC every opportunity to perform the work for you. Persistant call offs, performing the work before us, or employing others to do the work before LCLC violates this. Please, give us the opportunity to perform the work you've hired us for (and often already paid us for). Customers who don't may find themselves off the schedule.
Billing and Payment:
LCLC accepts cash, and checks for payment. LCLC will bill you monthly via statement. We send you an invoice at the end of the month, for all of the work completed that month. All of the work that was completed, as well as the date it was completed, and price for each service are detailed on your monthly invoice. We ask that you pay the invoice upon receipt, but it is not late until after 15 days. Accounts not paid by the 20th of the month will be assessed a late charge. A $25 service charge will be applied to late payments, and also a $30 returned check fee on returned checks. Accounts that are not paid by the end of the month will be suspended until payment in full is received. Accounts that are excessively overdue may be required to pay a one-month deposit in order to resume service. Deposits will be applied to the final statement of the season.
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